# CallSense

> CallSense uses AI to check every sales and support call a business's team makes, in any language (including Hindi and Hinglish), and shows who needs a call back, how each customer felt, what they wanted, why they did not buy, and which agent converts. Details from each call go into a live dashboard with alerts, and owners can ask ChatGPT or Claude about their calls. It works for any business in India that talks to customers on the phone, and is set up for each business. The first step is a call report: the last 30 days of calls checked, with what the team missed sent on WhatsApp within 48 hours.

## What we deliver

- Every call transcribed automatically after it ends, from the business's calling system (Superfone today; other systems that save recordings, such as Exotel, MyOperator, Knowlarity and Ozonetel, on request).
- Mood and intent labels for each call (for example keen, unsure, angry, just browsing), with the reason.
- Key details pulled out of every call into the same fields, chosen with the business: budget, product or course, appointment, order, objection, next step.
- A live dashboard: calls by agent, outcomes, lost reasons, follow-ups due.
- Alerts (for example a hot lead not called back in 24 hours) and a weekly owner report.
- A private, read-only connection so owners can ask ChatGPT or Claude about their calls in Hindi or English.
- Customisation: fields, mood and lead labels, call-scoring checklist, objections and competitors to watch, alerts, languages.

## Languages

Hindi, English and Hinglish work best. Marathi, Gujarati, Bengali, Tamil, Telugu, Kannada, Malayalam and Punjabi are supported and tested on a few of the business's own calls before starting.

## Who it is for

- Real estate builders, brokers and channel partners: budget, BHK, location, loan need, site visit booked, why not.
- Coaching institutes and edtech admission teams: course, exam, class, fee objections, demo booked.
- D2C brands with COD confirmation and support calls: cancel reasons, RTO risk, product complaints, orders saved.
- Clinics and hospitals: reason for calling, department, booked or not, fee and insurance questions.
- Also insurance and loan agents, car and bike dealers, travel agencies and B2B sales teams.

## Privacy

Each business's calls are kept in their own private database, sent over encrypted connections, seen only by people the business approves, never sold and never used to train AI models, and deleted on request. Handled in line with India's Digital Personal Data Protection Act, 2023.

## Key pages

- [Home](https://callsense.in/)
- [For real estate](https://callsense.in/real-estate)
- [For coaching institutes](https://callsense.in/coaching)
- [For D2C brands](https://callsense.in/d2c)
- [For clinics and hospitals](https://callsense.in/clinics)
- [Privacy note](https://callsense.in/privacy)

## Guides

- [How to analyse sales call recordings in Hindi and Hinglish](https://callsense.in/guides/analyse-sales-call-recordings-in-hindi)
- [Superfone call recordings: how to get insights and ask ChatGPT](https://callsense.in/guides/superfone-call-recording-analysis)
- [Real estate sales calls: what to track to get more site visits](https://callsense.in/guides/real-estate-sales-call-tracking)
- [What is call intelligence? A plain guide for Indian businesses](https://callsense.in/guides/what-is-call-intelligence)

## Contact

- Missed-lead report (we review the last 30 days of a team's calls and show the hot leads nobody called back): https://callsense.in/#demo
- Email: himanshu@callsense.in