For any business that talks to customers on the phoneFor builders and brokersFor coaching institutesFor D2C brandsFor clinics and hospitals

Every customer call, understood.Know which hot leads your team never called back.Know which keen parents never got a call back.Know why COD orders cancel.Know who wanted an appointment and didn't book.

Our AI listens to every call, writes it down and turns it into answers you can act on.

  • Who needs a call back, flagged every morning
  • How each customer felt, and what they wanted
  • Why customers didn't buy or book, and who on your team does best
  • Ask ChatGPT or Claude about any of it
  • Budget, BHK and site visit from every call
  • Alert when a hot lead isn't called back
  • Ask ChatGPT or Claude about any lead
  • Course, exam and fee concerns from every call
  • Keen parents nobody called back, every morning
  • Ask ChatGPT or Claude about any parent
  • Cancel and NDR reasons from every call
  • By product, courier and pin code
  • Ask ChatGPT or Claude about any order
  • Who called, why, and whether they booked
  • Missed appointments flagged every day
  • Ask ChatGPT or Claude about any caller

Get your call reportmissed-lead reportmissed-admission reportCOD cancel reportmissed-appointment report

We check your last 30 days of calls. You get what your team missed on WhatsApp in 48 hours.

Get my report

Works with Superfone, Exotel, MyOperator, or your team's own mobiles. We only need read-only access to your recordings.

Example: a property enquiry. Works the same for any call.One call, after CallSense

Rahul (sales) · Incoming · 6 min 12 sAnalysed

Customer: “3 BHK chahiye Wakad mein, budget 85 lakh tak hai.”

Rahul: “Sir, Saturday ko site visit rakh lein?”

Customer: “Haan, 11 baje theek hai. Bas loan ka thoda tension hai.”

Budget
₹85 lakh
Looking for
3 BHK
Location
Wakad, Pune
Site visit
Sat, 11 am
Hot leadMood: interested, worried about loan

Next step: share home-loan partner details before Saturday.

Neha (counsellor) · Incoming · 8 min 40 sAnalysed

Parent: “Beta 11th mein hai, JEE ki taiyaari karni hai.”

Neha: “Sunday ko free demo class hai, aa sakte hain?”

Parent: “Fees thodi zyada hai. EMI ho sakti hai kya?”

Caller
Parent
Student
Class 11, JEE
Demo class
Sunday
Concern
Fees, asked for EMI
Warm leadMood: keen, price-sensitive

Next step: send the EMI plan before Sunday's demo.

Pooja (COD confirmation) · Outgoing · 2 min 05 sAnalysed

Pooja: “Aapka ₹1,499 ka order cash on delivery hai. Confirm kar dein?”

Customer: “Size galat select ho gaya, mujhe M chahiye tha.”

Pooja: “Main abhi M kar deti hoon.” Customer: “Haan, theek hai.”

Order
₹1,499, COD
Issue
Wrong size
Outcome
Confirmed, size M
Cancel risk
Low now
Order savedMood: annoyed, then relieved

Next step: change the order to size M before dispatch.

Front desk · Incoming · 1 min 48 sAnalysed

Caller: “Knee pain ke liye doctor se milna hai. Sunday ko OPD hai?”

Front desk: “Sunday band hai. Monday 10 baje ka slot hai.”

Caller: “Monday nahi ho payega. Main baad mein call karti hoon.”

Reason
Knee pain
Department
Orthopaedics
Outcome
Not booked
Why
Wanted a weekend slot
Lost appointmentMood: in pain, frustrated

Next step: call back with the Saturday 5 pm slot.

Example call. Your fields, labels and next steps are set up for your business.

Your team talks to customers all day.
Almost none of it is written down.

AI turns every call into answers.

Written down

Full transcript, in any language.

Mood and intent

Keen, unsure or angry, with the reason.

Key details

Budget, product, objection, next step.Budget, BHK, location, next step.Course, exam, fee concern, next step.Order, cancel reason, courier, next step.Reason, department, booked or not.

Alerts

Who to call back today, every morning.

Set up around your business: your fields, your labels, your alerts.

Ask your calls anything.

In ChatGPT or Claude, in your own words.

ChatGPT Your calls connected
Is hafte kis kis ne site visit ke liye haan bola, aur kisko abhi tak confirmation call nahi gaya?

9 people agreed to a site visit this week. 3 haven't had a confirmation call:

CustomerBudgetVisitAgent
Amit S.₹85 LSat 11 amRahul
Priya K.₹1.2 CrSat 4 pmSunil
Vikas M.₹70 LSun 12 pmRahul

Example · from 214 calls, Mon to Thu · tap a name to hear the call

Which parents asked about EMI this week and haven't been called back?

14 parents asked about EMI or instalments this week. 5 haven't been called back:

ParentCourseAsked onCounsellor
Mrs. SharmaJEE 2-yearMonNeha
Mr. ReddyNEET 1-yearTueArjun
Mrs. KhanFoundationTueNeha

Example · from 386 admission calls, Mon to Thu

Why did customers cancel COD orders this week?

128 COD orders were cancelled on confirmation calls this week:

ReasonOrdersShare
Wrong size ordered4132%
Delivery too slow2822%
Changed mind2419%
Found it cheaper1814%
Other1713%

Example · a brand with about 280 COD orders a day

Last week how many callers wanted a weekend appointment and didn't book?

37 callers asked for a Saturday or Sunday slot. 23 of them didn't book:

DepartmentAskedDidn't book
Orthopaedics149
Dermatology117
Paediatrics84
Other43

Example · from 612 calls, Mon to Sun

How it works

  1. 1

    Your team calls as usual

    Same phones. Nothing new to learn.

  2. 2

    AI checks every call

    Transcript, mood and details, minutes after it ends.

  3. 3

    You see it, and ask it

    Dashboard, alerts, ChatGPT or Claude.

For teams that sell on the phone.

Real estate

Leads never called back.

Coaching

Parents never called back.

D2C brands

Why COD orders cancel.

Clinics

Appointments not booked.

Also insurance, loans, car dealers and travel.

Your calls stay yours.

Private

Seen only by people you approve.

Never sold

Not shared, not used to train AI.

Deleted on request

Any call, any time.

FAQ

Which languages?

Any language your customers speak, including mixes like Hinglish. We test it on your calls first.

Which phones?

Superfone, Exotel, MyOperator, Knowlarity, Ozonetel. On personal mobiles, we set up one shared business number.

Superfone already gives summaries. What's different?

A summary covers one call. CallSense counts across all calls: who wasn't called back, why people didn't buy, which agent converts.

Is recording calls legal?

Yes, for quality and training. We set up a short "this call may be recorded" message for you.

Your call reportmissed-lead reportmissed-admission reportCOD cancel reportmissed-appointment report

See what your calls are telling you.

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